Get Help
We are always happy to help give advice to your specific enquiry, get in touch via email: customerservice@periea.com
Customer service hours 9-5pm Monday to Friday
Frequently Asked Questions
Shipping & Delivery
We offer free standard shipping for all mainland UK locations. Goods will be shipped from our UK warehouse once funds have cleared. We use a combination of Royal Mail, Parcelforce, EVRi and DHL UK mainland orders take 2-3 working days to arrive (Next working day shipping is also available at the checkout). Orders are processed and dispatched Monday to Friday (except on UK bank holidays). Orders placed before 1pm will be processed and dispatched the same day. **We do not currently offer international shipping, apologies for any inconvenience caused.**
We are currently arranging options for international shipping. If you would like to order outside the UK and shipping options do not appear at the checkout, please contact us at customerservice@periea.com for a custom quotation.
We don’t currently offer same day local delivery- however next working day shipping is available at the checkout
We do not currently offer a service where you can collect at a store. If this is something that you would use, please let us know at customerservice@periea.com and we will see what we can do!
UK mainland orders take 2-3 working days to arrive (Next working day shipping is also available at the checkout
Please contact us at customerservice@periea.com and we will be happy to help.
Please check your “Safe places” & with any other household members. If you still cannot locate your parcel please contact us at customerservice@periea.com and we will be happy to help.
The cost of delivery services which allow you to choose a time slot is very high, so we do not currently offer this service.
Orders
Please contact us at customerservice@periea.com with a screenshot of the issue or error and we will be happy to help.
Please contact us at customerservice@periea.com & put your email title as “Order change/cancellation” – We are able to amend orders if they have not already been shipped
We do offer a wait list- please contact us at customerservices@periea.com with the product you are interested in & we can advise further/ add you to our waitlist.
Please contact QVC customer service- You can find these details on your QVC order/ account
If you are ordering as a gift, direct to someone else’s address, please let us know at customerservice@periea.com. Send us an email with Gift and your order number in the title, as soon as you have completed your order.
We offer 2 options for payments, debit and credit card payments through the website or payment via PayPal.
We would be happy to help facilitate this- please get in contact at customerservice@periea.com
Returns & Refunds
- You have the right to cancel the sale at any time up to the end of 30 days after you receive the goods.
- To exercise your right of cancellation you must submit a request in writing within the 30 days of receiving the good(s). Notification by telephone will not constitute a formal request.
- It is the buyers responsibility to pay for the return cost of the goods. Any original postage paid will be refunded upon return.
- If you exercise you right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods back to us at your own expense. The goods and the original packaging must be returned to the address shown below. You must take care to package the goods and ensure they are not damaged in the meantime or whilst in transit.
- Refunds can take between 3-5 working days to process after receipt of the item.
Refunds can take between 3-5 working days to process after receipt of the item.
If you have still not received your refund after this time please contact us customerservice@periea.com
Please refer to our returns policy listed above. If you still need help please contact us at customerservice@periea.com
Products
While there are some regional shops that stock some of our products, Periea does not operate it’s own physical shop.
We would be delighted to hear from you please contact customerservice@periea.com
Please contact wholesale@periea.com
Please get in contact customerservice@periea.com
We love to collaborate please email us at customerservice@periea.com
Please click on the website banner to be added to the mailing list. Alternatively you can message us at customerservice@periea.com.
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Free Shipping
To all mainland UK
Same day dispatch
Order by 1pm
No.1 Globally
For Handbag Organisers
As seen on T.V
Endorsed by QVC
Free Shipping
To all mainland UK
Same day dispatch
Order by 1pm
No.1 Globally
For Handbag Organisers
As seen on T.V
Endorsed by QVC