Refund & Returns Policy

Last updated: 2025-11-19

This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for purchases made through our website. Your statutory rights under UK consumer law are not affected.

1. Return Window

Customers have 30 days from the date that you receive the order to request a return for unwanted items.

2. Condition of Returned Items

To qualify for a refund, items must be returned in:

– Unused condition

– Original packaging

– All accessories, labels, and tags included

Items showing signs of use, damage, or missing packaging may be subject to deductions (see Section 9).

3. How to Initiate a Return

To start a return, customers must contact us via email at customerservice@periea.com.

Please include:

– Order number

– Reason for the return

– Photos if the item is faulty, damaged, or incorrect

We will confirm the return procedure by email.

4. Refund Processing Time

Once we receive and inspect the returned item, refunds are processed within 3 working days. Refunds are issued to the original payment method. Shipping upgrade fees (e.g., express delivery) are non-refundable unless we are at fault.

5. Exchanges

We do not offer exchanges for change-of-mind returns.

If an item is faulty, damaged, or incorrect, we may offer a replacement or a full refund. Customers must email us with photos at customerservice@periea.com.

6. Return Postage Costs

For unwanted returns (change of mind): Customers must arrange and pay for return postage.

For faulty, damaged, or incorrect items: We will confirm by email if we will cover return postage. Customers should wait for instructions before sending anything back.

7. Proof of Postage

If we have agreed to cover return postage for a faulty/incorrect item, the customer must keep proof of postage in case the parcel is lost in transit.

For change-of-mind returns where the customer is paying postage, proof of postage is recommended but not required.

8. Items Damaged in Transit

Items damaged during delivery must be reported within 72 hours of receipt. Please email photos and your order number to customerservice@periea.com.

9. Restocking Fee

A 15% restocking fee may be deducted from refunds when returned items:

– Have damaged or missing packaging, or

– Show signs of use beyond what is necessary to inspect the item

This fee is not applied to faulty, damaged, or incorrect items.

10. Non-Returnable Items

At present, we do not sell any items that are exempt from returns under UK law.

11. Contact Us

For all return or refund enquiries, contact customerservice@periea.com.